PGWin Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and PGWin ("PGWin," "we," "us," or "our") governing your access to and use of the PGWin website located at https://pgwin.pro, including all associated services, games, betting products, mobile applications, and promotional offers (collectively, the "Platform").

By accessing the PGWin Platform, creating an account, making a deposit, or participating in any game or promotion, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms, you must immediately cease using the PGWin Platform.

PGWin reserves the right to update or modify these Terms at any time. Continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2 Eligibility

To register and maintain an account on PGWin, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. PGWin strictly enforces the minimum age requirement in accordance with Philippine gaming regulations. Players under 21 are not permitted to register, deposit, play, or claim any bonus on PGWin under any circumstances.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons are not permitted to hold player accounts on PGWin.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine whether your use of PGWin is lawful in your jurisdiction.
• You must not be an employee, contractor, director, officer, or agent of PGWin or any of its affiliated companies, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by PGWin or any other gaming operator or regulatory authority.
• You must have full legal capacity to enter into a binding agreement under applicable law.

PGWin reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

3 Account Registration

To access PGWin's full range of services, you must register a player account. The following rules apply to account registration and maintenance:

• One Account Per Person: Each individual is permitted to hold only one PGWin account. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.
• Accurate Information: You must provide accurate, complete, and truthful information during registration and must keep your account details up to date at all times. PGWin is not responsible for any losses arising from inaccurate account information provided by you.
• Account Security: You are solely responsible for maintaining the confidentiality of your PGWin account credentials, including your username and password. You must not share your login details with any third party. PGWin will not be liable for any losses resulting from unauthorized access to your account caused by your failure to maintain adequate security.
• Notification of Unauthorized Access: You must notify PGWin immediately if you become aware of or suspect any unauthorized access to or use of your account.
• Account Verification: PGWin may require you to complete identity verification (KYC) procedures at any time. This may include submission of a government-issued ID, proof of address, and proof of payment method. Accounts that fail to complete verification within the required timeframe may be restricted or closed.

PGWin reserves the right to refuse account registration to any applicant at its sole discretion, without obligation to provide a reason for such refusal.

4 Deposits & Withdrawals

PGWin supports a range of Philippine payment methods including GCash, PayMaya, BDO, BPI, Metrobank, and other approved methods as listed on the PGWin payment page. The following terms apply to all financial transactions on the Platform:

4.1 Deposits

• The minimum deposit amount on PGWin is ₱100 unless otherwise specified for a particular payment method or promotion.
• All deposits must be made from a payment method registered in your own name. PGWin does not accept deposits from third-party payment sources.
• Deposits are credited to your PGWin account balance upon confirmation from the relevant payment provider. PGWin is not responsible for delays caused by third-party payment processors.
• PGWin does not charge fees on deposits, though your payment provider may apply their own transaction fees.

4.2 Withdrawals

• Withdrawal requests are subject to identity verification. PGWin may request documentation before processing any withdrawal.
• Withdrawals will only be processed to a payment method registered in the same name as the PGWin account holder.
• PGWin aims to process withdrawal requests promptly. GCash and PayM aya withdrawals are typically processed within 30 minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution.
• PGWin reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times. Players will be notified if additional verification is required.
• Any bonus funds that have not met the applicable wagering requirements are not eligible for withdrawal.

4.3 Currency

All transactions on PGWin are conducted in Philippine Peso (₱ / PHP) unless otherwise stated. PGWin is not responsible for any currency conversion fees or exchange rate differences applied by your payment provider.

5 Bonuses & Promotions

PGWin offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated with each individual offer:

• Bonuses are available to eligible registered players only. PGWin reserves the right to determine eligibility for any bonus at its sole discretion.
• All bonus funds are subject to wagering requirements. The applicable wagering multiplier will be clearly stated in the terms of each promotion. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the wagering requirement has been fully satisfied.
• Unless otherwise stated, bonuses must be claimed and wagering requirements must be completed within the timeframe specified in the promotion terms. Unclaimed or unmet bonuses will expire automatically.
• PGWin reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any wagering requirements already in progress will be honoured under the original terms.
• Bonuses may not be combined unless explicitly stated in the promotion terms. Only one welcome bonus is available per player, per household, and per device.
• Any attempt to abuse the PGWin bonus system — including but not limited to creating multiple accounts to claim bonuses multiple times, using automated betting strategies to meet wagering requirements, or colluding with other players — will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.

6 Game Rules & Fair Play

All games available on the PGWin Platform are governed by their individual game rules, which are accessible within each game interface. The following general principles apply to all games on PGWin:

• All games on PGWin use a certified Random Number Generator (RNG) to determine outcomes. Game results are random, independent, and cannot be predicted or manipulated by PGWin or by any player.
• Published Return to Player (RTP) percentages are accurate and reflect the theoretical long-term payout rate of each game. Actual results for individual sessions may vary significantly from the stated RTP.
• In the event of a technical malfunction or disconnection during a game, PGWin will make reasonable efforts to resolve the issue and restore the game to its last confirmed state. PGWin is not liable for losses resulting from technical failures beyond its reasonable control.
• PGWin reserves the right to void any game round or bet where a technical error, software malfunction, or human error has resulted in an incorrect outcome or payout. In such cases, the affected stake will be returned to the player's account.
• Players must not use any software, tool, algorithm, or strategy designed to gain an unfair advantage over PGWin or other players. This includes but is not limited to bots, automated betting scripts, and exploit techniques.

For sports betting, all bets are settled in accordance with PGWin's official sports betting rules, which are published separately on the Platform. In the event of a conflict between general terms and sport-specific rules, the sport-specific rules shall prevail.

7 Prohibited Conduct

The following conduct is strictly prohibited on the PGWin Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, and forfeiture of all funds held in the account:

• Registering more than one account on PGWin, whether under your own name or any other identity.
• Providing false, misleading, or fraudulent information during registration or at any point during your use of the Platform.
• Using the Platform for any unlawful purpose, including but not limited to money laundering, fraud, or financing of illegal activities.
• Attempting to reverse, charge back, or dispute any legitimate transaction made on PGWin through your payment provider.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Using any software, script, bot, or automated tool to interact with the Platform in a manner not intended for human players.
• Harassing, threatening, or abusing PGWin staff, support agents, or other players through any communication channel.
• Attempting to access any part of the Platform that you are not authorized to access, including other players' accounts or PGWin's administrative systems.
• Exploiting any bug, error, or vulnerability in the Platform software. Any such discovery must be reported to PGWin immediately. Players who exploit bugs rather than reporting them will have their accounts closed and winnings forfeited.

8 Responsible Gaming

PGWin is committed to promoting responsible gaming among all Filipino players. We believe that gaming should be an enjoyable form of entertainment, and we take our obligations to player welfare seriously.

PGWin provides the following responsible gaming tools to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, limits take effect immediately and can only be increased after a cooling-off period.
• Session Time Reminders: Players may configure session time alerts to remind them of how long they have been playing.
• Self-Exclusion: Players who wish to take a break from gaming may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen notifications remind players of their session duration and net gaming activity.

Players who self-exclude from PGWin agree not to attempt to circumvent the exclusion by registering new accounts or accessing the Platform through alternative means. Any account opened in violation of a self-exclusion order will be immediately closed and all funds forfeited.

If you are concerned about your gaming habits or those of someone you know, we encourage you to visit the PGWin Responsible Gaming page for further guidance and support resources.

9 Intellectual Property

All content on the PGWin Platform, including but not limited to the PGWin name, logo, website design, graphics, text, game interfaces, software, and promotional materials, is the exclusive intellectual property of PGWin or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the PGWin Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any PGWin content without prior written consent.
• Modify, adapt, translate, or create derivative works based on any PGWin content.
• Use any PGWin trademark, logo, or brand identifier in any manner that could cause confusion or imply endorsement.
• Reverse engineer, decompile, or disassemble any PGWin software or technology.

Any unauthorized use of PGWin's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws, for which PGWin reserves all available legal remedies.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, PGWin's total liability to you in connection with your use of the Platform shall not exceed the total amount deposited by you into your PGWin account in the 30-day period immediately preceding the event giving rise to the claim.

PGWin shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Any loss of profits, revenue, data, goodwill, or anticipated savings.
• Any losses arising from interruptions, delays, or errors in the Platform caused by circumstances beyond PGWin's reasonable control, including but not limited to internet outages, power failures, natural disasters, or acts of government.
• Any losses arising from your reliance on information provided on the Platform, including game odds, RTP figures, or promotional terms, where such information was accurate at the time of publication but has since changed.

Nothing in these Terms shall limit or exclude PGWin's liability for death or personal injury caused by PGWin's negligence, fraud, or any other liability that cannot be excluded under applicable Philippine law.

11 Privacy & Data Protection

PGWin collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the PGWin Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

PGWin will not sell your personal data to third parties. Your data may be shared with trusted service providers who assist PGWin in operating the Platform, subject to appropriate data protection agreements. PGWin may also disclose your data to regulatory authorities or law enforcement agencies where required by applicable Philippine law.

For full details on how PGWin handles your personal information, please review the PGWin Privacy Policy.

12 Amendments to These Terms

PGWin reserves the right to amend, update, or replace these Terms at any time. When material changes are made, PGWin will notify registered players via email or through a prominent notice on the Platform. The updated Terms will take effect from the date of publication unless a later effective date is specified.

Your continued use of the PGWin Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting PGWin support.

13 Termination & Account Closure

PGWin reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if PGWin reasonably believes that:

• You have breached any provision of these Terms.
• Your account has been used for fraudulent, illegal, or abusive activity.
• You have provided false or misleading information during registration or verification.
• Continued operation of your account poses a risk to PGWin, other players, or third parties.
• You are subject to a self-exclusion order and have attempted to circumvent it.

Upon account closure for breach of these Terms, PGWin reserves the right to forfeit any balance held in the account, including both real-money funds and bonus funds. Where account closure is initiated by PGWin for reasons unrelated to player misconduct, any verified real-money balance will be returned to the player via their registered payment method.

You may request voluntary account closure at any time by contacting PGWin's customer support team. Upon closure, any pending withdrawal requests will be processed in the normal course, and any active bonus funds will be forfeited.

14 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and PGWin, we encourage you to contact our customer support team in the first instance. PGWin is committed to resolving player complaints fairly and promptly. Most disputes can be resolved through direct communication with our support team.

If a dispute cannot be resolved through direct communication, it shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. You agree to submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

15 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you need assistance with your PGWin account, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

Live Chat: Available directly through the PGWin Platform after logging in to your account.

PGWin's support team is staffed by agents who understand the Philippine market and can assist you in a friendly, efficient manner. Whether you have a question about a game, a payment, a bonus, or your account, we are here to help.

These Terms and Conditions were last updated on January 1, 2026. Previous versions of these Terms are available upon request by contacting PGWin support.